Hearing today on post-Covid delays at federal agencies

A hearing today (Weds. June 21) will examine post-Covid backlogs and delays at federal agencies.

A House subcommittee led by Pete Sessions (R-Texas) is holding the hearing. Delays and backlogs being questioned include military and civil service personnel records requests, the Social Security Administration’s customer service line and disability claims, and passport backlogs.

“During the pandemic, backlogs and delays at the National Personnel Records Center, U.S. Social Security Administration, and the State Department grew exponentially. The backlogs have harmed service members’ ability to obtain records required for loan applications and government benefits, created poor customer service across agencies, and slowed passport processing.

The American people rely on these services, so it is important to know what progress has been made in clearing these backlogs as well as what steps are planned or in progress to prevent them from happening again.

I look forward to hearing from the witnesses before the subcommittee on what plans are in place at these federal agencies to clear the backlogs, and ensure acceptable service now and in the future.” 

Pete Sessions, (R-Texas)

Hearing details are below.

WHAT: Hearing titled “Please Leave Your Message at the Tone: Addressing Post-Pandemic Backlogs and Delays at Federal Agencies.” 

DATE: Wednesday, June 21, 2023 

TIME: 2:00 p.m. ET 

LOCATION: 2154 Rayburn House Office Building 


  • Mr. Chad M. Poist, Deputy Commissioner for Budget, Finance, and Management, United States Social Security Administration
  • Mr. Scott Levins, Director, National Personnel Records Center
  • The Honorable Rena Bitter, Assistant Secretary for Consular Affairs, U.S. Department of State

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